Studio Maco Full Terms & Conditions

 PARTIES & AGREEMENT 
This Agreement is entered into between Studio Maco, owned and operated by Madeline Andrews ("Company," "Designer," "we," or "us"), located in the State of Texas, and the individual or entity identified at the time of booking or purchase ("Client," "You"). By booking a service, purchasing a digital product, or submitting a signed proposal, Client agrees to be bound by these Terms & Conditions in full. 

1. SERVICES OFFERED 
Studio Maco offers the following categories of creative services and digital products: 
•  Brand Identity Design: Logo suites, color palettes, typography systems, and brand guidelines. •  
Website Design & Development: Custom Wix Studio website design, including layout, UI/UX, mobile optimization, and on-page SEO basics. 
•  Website-in-a-Day Intensive: A single-day brand and website design experience. Governed by a separate, service-specific Terms & Conditions document in addition to these General Terms. 
•  The Maco Market (Digital Templates): Wix Studio, Canva, Flodesk, and Notion templates sold as digital downloads through studiomaco.co. 
• Systems & Strategy: Notion dashboards, Flodesk email systems, and digital workflow design. 
The specific scope of any custom service engagement will be outlined in a written Proposal or Scope of Work document, which forms part of this Agreement. 

2. FEES, PAYMENT & INVOICING 
2A. Custom Services: A non-refundable deposit of 50% of the total project fee is required to secure a start date. The remaining balance is due prior to final file delivery or site launch, unless otherwise stated in the Proposal. 
2B. Digital Products (The MACO Market): All template and digital product purchases are processed at the time of checkout. Payment is due in full at the time of purchase. 
2C. Late Payments: Invoices unpaid after 7 days of the due date will incur a late fee of 5% of the outstanding balance per week. Company reserves the right to pause all active work until the outstanding balance is paid in full. 
2D. Collections: If any invoice remains unpaid for more than 30 days, Company reserves the right to refer the account to a third-party collections agency or legal counsel. Client shall be responsible for the original balance plus a 30% administrative fee, as well as all reasonable attorney's fees and collection costs. 

3. CHARGEBACK POLICY 
Studio Maco has a Zero Tolerance Policy for chargebacks. By agreeing to these Terms, Client waives the right to dispute any payment with their credit card company or financial institution for services rendered or deposits paid to secure a project date. If a chargeback is initiated, Client agrees to pay Company for all administrative fees, legal costs, and time spent resolving the dispute, billed at $150/hour. Company reserves the right to pursue legal action to recover all funds and associated costs. 

4. REFUND POLICY 
4A. Custom Services: All deposits and payments made toward custom design services are non refundable. Due to the time, preparation, and creative resources invested upon booking, no refunds will be issued for any reason once a project has commenced. 
4B. Digital Products: Due to the instant-access, digital nature of all MACO Market products, all sales are final. No refunds, exchanges, or transfers will be issued after purchase. It is the Client's responsibility to review all product descriptions, previews, and platform requirements before purchasing. 

5. CANCELLATION & RESCHEDULING 
5A. Client Cancellation: If Client cancels a project after the deposit has been paid, the deposit is forfeited in full. If Client cancels after the project has commenced, Client is responsible for payment of all work completed to date, billed at Company's hourly rate of $150/hour. 
5B. Rescheduling: Rescheduling requests must be submitted in writing at least 14 days in advance. Company will make reasonable efforts to accommodate rescheduling requests, subject to availability. Rescheduling within 7 days of a scheduled intensive or project start date may incur a rescheduling fee of $250. 
5C. Company Cancellation: In the unlikely event that Company must cancel a project, Client will receive a full refund of all payments made. Company's liability is limited to this refund only.

6. CLIENT RESPONSIBILITIES 
Client agrees to provide all required materials (copy, images, brand assets, logins, and feedback) within the timelines specified in the Proposal or project onboarding documents. Delays caused by Client's failure to provide materials on time may result in a project delay, rescheduling fee, or project cancellation at Company's discretion. Company is not responsible for missed deadlines caused by Client delays. 

7. INTELLECTUAL PROPERTY & OWNERSHIP 
7A. Client Ownership: Upon receipt of final payment in full, Client receives full ownership of all final, delivered design files and website builds created specifically for their project. 
7B. Company Ownership: Company retains ownership of all preliminary concepts, unused design directions, proprietary processes, templates, and the underlying design systems used to build Client's project. Company retains the right to use all completed work for portfolio, marketing, and case study purposes. 
7C. Third-Party Assets: Client is responsible for ensuring they hold the appropriate licenses for any fonts, images, or third-party assets provided to Company for use in their project. Company is not liable for any intellectual property infringement arising from Client-provided assets. 
7D. Template Resale: Digital products purchased from The MACO Market are licensed for single-use by the purchasing Client only. Templates may not be resold, redistributed, sublicensed, or shared in any form. 

8. CONFIDENTIALITY 
Both Parties agree to keep confidential any proprietary or sensitive information shared during the course of the project. Company will not share Client's business strategies, unreleased products, or personal information with third parties without written consent, except as required by law. 

9. LIMITATION OF LIABILITY & WARRANTIES 
All services and digital products are provided "as is" without warranty of any kind, express or implied. Company does not guarantee specific business results, revenue outcomes, or search engine rankings as a result of any design or website service. Company's total liability to Client for any claim arising out of this Agreement is limited to the total amount paid by Client for the specific service in question. Company is not liable for any indirect, incidental, or consequential damages, including but not limited to loss of revenue, data loss, or platform outages (including Wix Studio). 

10. DISPUTE RESOLUTION & GOVERNING LAW 
This Agreement shall be governed by and construed in accordance with the laws of the State of Texas, without regard to its conflict of law provisions. In the event of a dispute, both Parties agree to
first attempt resolution through good-faith written communication. If a resolution cannot be reached, the Parties consent to the exclusive jurisdiction of the courts in Gregg County, Texas. 

11. ENTIRE AGREEMENT & AMENDMENTS 
These Terms & Conditions, together with any signed Proposal or Scope of Work, constitute the entire agreement between the Parties and supersede all prior discussions, representations, or agreements. Any amendments to this Agreement must be made in writing and signed by both Parties. 

By booking a service, submitting a deposit, or purchasing a digital product from Studio Maco, Client acknowledges that they have read, understood, and agreed to these Terms & Conditions in full. 

Company: Studio Maco

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